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Workshops are 2 hours in length. They address the wide variety of challenges, from coverage to investigation, from evaluation to resolution that confront adjusters and claim managers on a daily basis. Instead of "dry" lectures, you'll be encouraged to actively learn together with a large number of industry peers in every class. You'll hear the latest developments and strategies from subject experts, and learn what others across the industry, and across the nation, are doing with various claim issues and challenges. Over two days you'll be able to attend up to six two hour workshops on a wide assortment of claim topics.

Contents Restoration on a Large Loss Scale


Charles Arthur Boutall II, Director, GC Lasers
Paul Fell, Claims Resolution Specialist, Liberty Mutual Insurance
Kevin Jones, Chief Executive Officer, The Contents Specialists
Kirk Lively, Director-Technical Services, BELFOR Property Restoration

  • Effective utilization of personal property/contents specialists to design and implement a creative loss resolution strategy
  • Contents total loss vs. restoration--who makes the call?
  • Contents vendor management that benefits the policyholder customer and fulfills adjuster fiduciary responsibility
  • Coverage, Scope, Investigation & Adjustment of a Large Residential Fire Loss

     CPCU  DE  FL  NC  OK  RPA  TX

    Anthony J. Antonellis, JD, AIC, Partner, Sloane and Walsh, LLP
    Michael J. Famiglietti, AIC, RPA, Property Claims Manager II, Liberty Mutual Insurance
    William Lamb, CPCU, Manager, Property Claims, Norfolk & Dedham Group
    Christopher Murphy, AIC, Claims Examiner , Amica Mutual Insurance Co.

  • Fraud or fortuitous? Properly utilizing experts and investigating the origin and cause of a large loss fire in order to investigate potential fraud
  • A defective product or negligent contractor? Determining whether a third party may be liable for a large loss fire
  • Boots on the ground--Promptly identifying and quarterbacking superior experts, independent adjusters, and counsel in order to effectively adjust and control a large loss fire in good faith
  • Using your policy tool belt--Acting in good faith while effectively utilizing policy terms and conditions when investigating suspicious large loss fire claims
  • Ensuing Loss: Current Challenges Property Claims

     CPCU  DE  FL  NC  OK  RPA  TX

    Matthew S. Ponzi, JD, Founding Partner, Foran Glennon Palandech et al
    Brandon L. Sipple, JD, VP, First Party Coverage Spec., Chubb North American Claims

  • Coverage disputes over whether a loss is excluded by the terms of an exclusion or covered as an ensuing loss are common. Sometimes the scope and purpose of the ensuing loss exception are distorted or simply misunderstood
  • Language of the ensuing loss clause is key in debates surrounding these clauses
  • Differences between jurisdictions
  • Strategies for handling an ensuing loss claim and following a three-step process, using as an example, defective construction and ensuing water infiltration loss
  • Navigating the Changing Seas of Assignment of Benefits

     CPCU  DE  FL  NC  OK  RPA  TX

    Randy N. Grundy, , President & EGA, RGACM
    Maureen G. Pearcy, JD, Partner, Hinshaw & Culbertson LLP

  • Recent case law and trend updates in Texas, Illinois, Florida, and other states
  • How AOB affects the adjustment of a loss. Is the assignment valid and enforceable?
  • When adjusting the claim, what coverage is afforded for reasonable and necessary repairs? Negotiating the loss settlement
  • Once amount of loss is determined, who gets paid and how much? Competing interests in the policy proceeds: insured, AOB, mortgagee
  • Issues with respect to appraisal and law suit
  • Recent Battles Over Appraisal: When Worlds Collide

     CPCU  DE  FL  NC  OK  RPA  TX

    Philip Ambrose, AIC, Executive General Adjuster, Engle Martin & Associates
    Susan B. Harwood, JD, Attorney, Wilson Elser Moskowitz et al
    James L. Kelly, Jr., VP/Property Coverage Director, Chubb North American Claims
    Wayne D. Taylor, JD, Partner, Mozley Finlayson & Loggins

  • Determine whether and when a claim is appropriate for resolution by appraisal
  • Respond to an appraisal demand when appraisal is not an appropriate strategy or means of claim resolution
  • Evaluate whether the appointed appraiser and umpire are “qualified” (i.e., competent and impartial)
  • Timing and mechanics for objecting to an “unqualified” appraiser or umpire
  • Basis and timing for seeking to vacate an appraisal award

    Join a prominent gathering of top-notch claim professionals and service providers from across the nation in Fort Worth, where we'll:

    • Evaluate a variety of large loss claim scenarios through interactive workshops and learn with the industry's best and brightest
    • Share knowledge, insight, and experience in adjustment and resolution strategies with large loss claim professionals
    • Connect with large loss adjusters and service providers from hundreds of disciplines and specialty areas

    Adjuster-led workshops encourage active audience participation, and provide an opportunity to learn from and with many of the industry's leading experts and performers. Classes are offered in three large-loss tracks:

    • Commercial Lines, Property Claims
    • Personal Lines, Property Claims
    • Casualty Claims

    Who Should Attend? Large loss claims adjusters and managers, supervisors, general adjusters and EGAs, complex case managers, senior claims management, and service providers who work with these claims. This is an excellent program for those who aspire to or are being groomed to adjust large and complex property and casualty claims within their respective organizations.

    Presenters with significant knowledge and industry experience as well as variety.

    The high quality of the presentations and the high quality of the audiences -- experienced adjusters with lots of useful contributions.

    Chance to expand to additional perspectives.

    The people...always the people. PLRB staff is always outstanding, the speakers are prepared, and the attendees are eager to mingle and learn!

    Register Now!

    Avoid Red Herrings, Red Tape & Red Faces

    • Casualty claim with breach of privacy, first amendment, co-employment, immigration, concealed carry, and default issues
    • Recognize dangerous conditions that may result in premises liability claims
    • Implement a rapid response team to investigate and retains experts to preserve evidence and privilege
    • Reduce insured's potential liability, minimize damages, and avoid or set aside default judgment
    • Avoid potential ethical issues that arise when attorneys become investigators or represent employers and employees with potential conflicts of interest

    Urban Renewal Claims

    • Identify coverage issues related to weather and construction techniques in a downtown environment including historic buildings
    • Analysis regarding first-party and third-party claims including number of deductibles, warranties on the policy, and additional coverage
    • Provide strategies related to the difficulties of construction and associated risks involved when working within the city environment
    • Describe risk management techniques when working next to existing buildings including condition assessments and vibration monitoring
    • Determine new and pre-existing damages related to the demolition, shoring, and new construction

    Recent Battles Over Appraisal: When Worlds Collide

    • Determine whether and when a claim is appropriate for resolution by appraisal
    • Respond to an appraisal demand when appraisal is not an appropriate strategy or means of claim resolution
    • Evaluate whether the appointed appraiser and umpire are "qualified" (e.g., competent and impartial)
    • Timing and mechanics for objecting to an "unqualified" appraiser or umpire
    • Basis and timing for seeking to vacate an appraisal award

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2017 Large Loss Conference.



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